virtual shoe fit process:

Not quite ready to shop in store?  It's no problem!  Schedule a virtual shoe fit or shopping experience with one of our online experts today!

1.  Click on the calendar and schedule your virtual shoe fit appointment.  You will need a smartphone, Ipad, or other smart device.

2.  You will receive an email containing a link to open a virtual video feed at the time of the appointment.  Follow the instructions in the email prior to your appointment time.

3.  You will be greeted by one of our shoe fit specialists and asked a series of questions pertaining to your feet, shoes, activities, previous injuries, etc.

4.  Place your smart phone or other device on the floor, take your shoes off and walk back and forth to the camera.

5.  You may be asked to do a series of other movements so that our RunWell team can see foot movement.

6.  Sizing your feet - Look at shoes that have been recently purchased and check fit, or we may ask you to stand on a ruler or tape measure, for length and width.

7.  After reviewing all of the information, we will discuss recommendations with you.

8.  Once selection is made, purchase the shoes and they will be available for curbside pickup, delivery (to certain zip codes), or shipped to your doorstep!

We offer a 30 day satisfaction guarantee!  We want you to love wearing your new shoes.

we are open for in-store shopping with the following safety guidelines:

​​We missed seeing you! As the Governor begins to ease restrictions,
we are excited to serve you again in store, with the following procedures to ensure your safety and the safety of our staff:

  • Staff temperature checks before each shift, as they arrive to work.
  • Masks worn by our staff and complimentary masks provided to customers.
  • We will follow social distancing guidelines and floor markings
  • Hand sanitizer available
  • Contact free fitting process
  • Tried/returned merchandise disinfected/quarantined
  • We will adhere to occupancy standards and CDC guidelines
  • Group events remain on hold until further notice

Virtual shopping, curbside pick up, delivery and shipping are still available for all customers who are not quite ready to shop in store!  Let us know how we can help you!

© Runwell, LLC. All rights reserved • 142 North Main, Edwardsville, IL  62025 • 618.659.9903

See Online Booking Page